Returns and Refund Policy
Fist2Face make every effort to package our items to ensure a safe delivery. All postage is done through Australia Post, with the option for express posting if desired. Fist2Face will be happy to exchange any faulty items within 30 days of purchase.
Returns
Customers returning items must be aware that they will pay all postage costs in returning the stock to us for inspection. Fist2Face will assess the item and its faults and will decide at their discretion if the item should be refunded according to the terms below.
Compact Discs (CDs), videos and Digital Versatile Discs (DVDs) will only be accepted as a return if a manufacturing fault can be proven by Fist2Face. Clothing items can only be returned if they were incorrectly shipped or if a manufacturer's fault exists. Washed or worn items cannot be returned. We will not accept clothing returns for incorrect sizes or any other variables. Shipping and handling charges are non-refundable.
All return enquiries should be emailed to returns@fist2face.com.au.
Exchange
If an item is found to be faulty, an exchange will only be made for the same item. Customers are not permitted to exchange for other items.
Refund
Fist2Face does not provide cash refunds.
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20 Railway Place
Ringwood, Victoria
Opening Hours
Mon to Sat:
10am – 6pm
Sunday:
12pm – 5pm
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